Outstanding Customer Service

Sponsored by The Burgess Group

Judges in this category will be looking for the level of service that makes a truly enjoyable visit to the restaurant, hotel, café or pub. They will be impressed by the ability to understand and anticipate customers’ needs, good knowledge of menus, dishes, provenance of ingredients and of drink matching, as well as a personable approach that complements the establishment and really enhances the visit.

This category recognises an often overlooked yet extremely important sector of the hospitality industry, and nominations will be accepted for teams or individuals.

The Finalists for this year’s Outstanding Customer Service award were; 1921 Angel Hill, The Crown, Arcade Street Tavern and The Greyhound & TwentyOne.